Updated November 2025
Delivery Policy
Regrettably due to circumstances beyond our control, we are currently unable to offer deliveries to our valued customers in The Republic or Ireland and Northern Ireland. This is due to new operational challenges created by the United Kingdom's withdrawal from the European Union.
We will be reviewing this over the next few months and will advise here any changes to the current situation. If you have any questions, please contact us on 01462 480480
Thank you for your understanding.
Floors and floor accessories
When placing your order, you will be presented with a choice of delivery dates. For all your scheduled delivery dates, the floors or floor accessories items will be delivered free of charge.
Please note that if you select an off-day delivery there may be an additional charge, so our team will check availability and contact you to confirm along with acceptance for the delivery on the selected date.
Walls and wall accessories
For all Walls and walls accessory orders our team will check availability and contact you to confirm along with acceptance for the delivery charges and delivery on the selected date.
Combined Floors and Walls orders
Orders for goods from our flooring and walls ranges may be shipped from separate warehouses and, due to the nature of the goods, will be delivered via separate consignments.
Where an order is placed for both flooring and walls products the items may be subject to their individual respective charges, i.e. not the total value of the combined order. Our team will check availability and contact you to confirm along with acceptance for the delivery charges and delivery on the selected date.
Delivery Times
Most orders of stocked products will be delivered within 2-3 days.
For orders of custom or made to order products our Customer Care team will be in touch to confirm the delivery timescale. If you have any questions, please contact us on 01462 480480
Delivery times are between 8.00am and 5.00pm. Unfortunately, we cannot offer you an estimated time of arrival as we use a courier/pallet courier to deliver the goods if outside our area. If there is the likelihood of delay or we are unable to fulfil an agreed delivery date, we will contact you in advance to discuss alternative options. Please ensure you are available to accept delivery as any missed deliveries may incur a re-delivery charge.
We have developed a very reliable carrier delivery service, but it is possible due to unforeseen circumstances that an order may not reach its destination within the stated time frame. For this reason, we strongly advise against booking installers until your goods have arrived, we cannot accept liability for late delivery and/or consequent costs or penalties arising from late delivery.
Following insurance guidelines, all pallet deliveries are curb side drops and you must have at least two able bodied people to offload your order. Drivers are NOT insured to offload at any location. Smaller orders will be sent via our courier partners, and the driver will bring the order to your door.
Pallets
All pallets must be removed along with the floor and/or wall products and kept by the customer for all pallet deliveries
Damaged Goods
Any damaged goods MUST be signed as damaged on the delivery note; we will then make further arrangements with you to replace the damaged goods. Please refer to our Returns Policy here
Cancellations and Returns
Please refer to our Returns Policy here